Frequently asked questions
Shipping
Do you offer same-day delivery?
Yes! We offer same-day shipping within Metro Manila for orders placed before 2:00 PM.
What if I order after 2:00 PM?
Orders placed after the cut-off will be processed for next-day shipping.
How long does provincial shipping take?
For provincial orders, we ship via LBC. Delivery usually takes around 2–7 business days depending on your location.
Where Can You Find Us?
You can shop our products through:
Shopee: https://shopee.ph/orssentials
orssentials.com
Urban Essentials
online: https://urbanessentials.com.ph/
in store: 5 Capitol Hills Dr, Matandang Balara, Quezon City
Orlineshop IG: https://www.instagram.com/orlineshop
Orssentials IG: https://www.instagram.com/orssentials
returns & exchanges
Do you accept returns?
We only accept returns for products with errors such as:
- Incorrect items shipped
- Defective or damaged products
Can I return opened products?
For hygiene and safety purposes, we no longer accept returns once products have been opened or used.
contact us
For inquiries, orders, or concerns, feel free to contact us through:
Instagram DM @orssentials
Email: orssentialsofficial@gmail.com
We’ll be happy to assist you!
